Please reach us at info@lakelifepontooncruises.ca if you cannot find an answer to your question.
We are happy to answer all inquiries and you comfort and safety is key.
If you arrive late for your Lake Life Pontoon Cruise, unfortunately, the scheduled cruising time cannot be adjusted. No compensation will be provided for missed time, so we recommend arriving on time to enjoy the full experience of our private charter boat tour on beautiful Okanagan Lake.
When you book a boat tour with Lake Life Pontoon Cruises in Kelowna, you can be confident that everything you need for an unforgettable private charter boat tour on Okanagan Lake is included. Each of our private captained boat cruises features a licensed captain focused on your safety and enjoyment. We provide all the essentials to enhance your time on the water, including fuel, life jackets, floating chairs, and noodles. For your convenience, Lake Life Pontoon Cruises also offers pick-up and drop-off services at a designated dock location. Stay cool and refreshed with our cooler stocked with ice and bottled water, and feel free to inquire about our additional food and beverage options to elevate your boat cruise experience.
To ensure your convenience, Lake Life Pontoon Cruises provides flexible pick-up and drop-off options for our private charter boat tours. We’ll recommend the nearest dock location based on your Kelowna accommodations. Whether it’s a specified dock, your personal dock, or a hotel or resort with water access, we make sure your experience is seamless. If you have any questions or need more information about pick-up locations for your boat cruise on Okanagan Lake, feel free to reach out to us by phone or email at info@lakelifepontooncruises.ca. We’re here to help you with any details to enhance your boat tour experience.
To secure your spot on one of our highly popular private charter boat tours with Lake Life Pontoon Cruises, we kindly request a 20% deposit at the time of booking. This ensures your reservation is confirmed for your boat tour on Okanagan Lake. The remaining balance will be due 14 days before the scheduled date of your boat cruise.
We understand that plans can change, and we strive to accommodate our customers. If you need to cancel your reservation, we offer a full refund for cancellations made at least 10 days prior to your cruise. Unfortunately, cancellations made after this period, for any reason, are non-refundable.
We appreciate your understanding and cooperation, as it helps us maintain a smooth booking process and offer an exceptional boat tour experience for all our guests. If you have any questions or concerns, feel free to contact us anytime.
Upon booking your private charter with Lake Life Pontoon Cruises, you'll receive both a confirmation email and a text message. These communications will include all the details of your boat cruise, such as your booking information and a receipt confirming your deposit payment. We want to make sure you have everything you need for your boat tour on Okanagan Lake, and that your reservation is fully documented. If you have any questions or need further assistance after receiving your confirmation, don’t hesitate to contact us. We’re here to ensure that your private charter boat tour is smooth and enjoyable from start to finish.
At Lake Life, we prioritize your comfort and strive to create a pleasant, enjoyable atmosphere on all of our boat tours and private charter boat cruises. We take pride in keeping our pontoon boats spotless for every guest. To maintain this level of cleanliness, we kindly ask that you adhere to the following restrictions that help preserve our boat's pristine condition.
Please note that the following items are not allowed on our boat cruise: alcohol, cigarettes, and any food or beverages that could potentially stain the upholstery. Items such as mustard, blueberries, cranberry juice, salsa, hot sauce, or similar substances should be avoided to maintain the integrity of the boat.
By following these guidelines, you’ll help us ensure a welcoming and clean space for everyone. If you have any questions or would like further clarification regarding our boat tour policies, please feel free to reach out. We're happy to help and ensure your private charter experience is exceptional.
In the event of inclement weather, safety is our top priority. Our experienced team monitors weather patterns closely to ensure the safety of all passengers aboard our boat cruises. In the event of dangerous conditions such as storms or high winds, we reserve the right to cancel or reschedule your private charter to protect your safety.
If your boat tour is canceled due to bad weather, we are happy to offer a raincheck for you to rebook your tour at a later date, subject to availability. We want to ensure you enjoy the beauty of the Okanagan under safe and comfortable conditions.
We appreciate your understanding. For any questions, please reach out to us. Our team is ready to assist you and ensure your boat cruise experience remains safe and memorable.
For the ultimate experience on your boat cruise, we recommend bringing the following items to make your time on Okanagan Lake comfortable and enjoyable:
We look forward to seeing you aboard for a memorable and relaxing boat tour experience! Let us know if you have any further questions about what to bring!
Absolutely! You’re welcome to bring your own personal food and drinks onboard our private charter boat cruises. As we aim to ensure a fun and hassle-free experience, we kindly ask guests to avoid bringing food or beverages that could potentially stain the upholstery or disrupt the ambiance. This helps us maintain a clean and comfortable environment for everyone during the boat tour.
If you have any questions about what you can bring or need clarification, don’t hesitate to reach out. We’re here to assist you and make sure your experience on our private captained boat cruises is as enjoyable and hassle-free as possible!
If you accidentally leave personal items behind after your boat tour or private charter, rest assured that we will take care of them. In the event that our captain is unable to reach you directly, we will securely hold onto any belongings found during the cruise. Once we're able to connect with your group, we'll coordinate the best way to return your items. Your satisfaction and the safe return of your belongings are our top priority. For any questions or concerns regarding lost items, feel free to contact us, and we'll gladly assist you.
Absolutely! We would love to make your private charter boat cruise even more special if it's for an occasion like a birthday, anniversary, engagement, or any other celebration. When booking your boat tour, please let us know the details of the special event, and we'll work with you to customize your experience. Whether it's a surprise or a planned celebration, we’ll do everything we can to tailor your cruise to suit your needs and make your day memorable. Share your ideas, and we'll ensure your celebration on Okanagan Lake is extraordinary!
Because we offer more than just a boat tour—we provide a unique and unforgettable experience. Our professional, friendly staff ensures that every moment of your cruise is filled with relaxation and fun. Onboard our luxurious pontoon boat, you and your loved ones will be immersed in the breathtaking beauty of Okanagan Lake while enjoying exceptional service and a memorable adventure. Whether you're seeking a relaxing getaway or an exciting day on the water, we are here to make your Lake Life experience extraordinary. Book now for a journey you’ll never forget!
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